eHR Portal Management
Email settings
Configure the mail server (SMTP) Accord uses to send notification emails such as approvals and password reset codes.
Accord sends emails — approval requests, approval results, escalations and password-reset codes — through your organisation's mail server. Open eHR Portal Management → Configure General Settings → Configure Email Settings.
Server information
Enter the Outgoing mail server (SMTP) and its Port, and tick Enable SSL if your server requires it.
Logon information
Enter the sending E-mail Address, and the User name and Password for that mailbox.
Save
Select Save SMTP Settings.
Your IT team can give you these values. Use a dedicated mailbox such as [email protected] rather than a person's account.
If these settings are wrong, employees won't receive approval emails or password reset codes. After changing them, ask a colleague to try Forgot password to confirm emails arrive.