eHR Portal Management
User impersonation
Sign in as an employee to see the portal exactly as they do — useful for support and troubleshooting.
When an employee reports a problem ("I can't see the Loan card", "my approver is wrong"), User Impersonation lets you sign in as them and see exactly what they see. Your own session is saved and restored when you finish.
Open eHR Portal Management → Configure General Settings → User Impersonation.
Sign in as an employee
Confirm it's you
Re-enter your own account password and select CONTINUE.
Find the employee
Under Search Options, search by name or login and choose a Status filter (All, Active or Inactive).
Sign in as them
Select Sign in as user on their row, then confirm in Sign in as this user?
A banner reads You are impersonating name for as long as you're signed in as them.
Stop impersonating
Select Exit Impersonation in the banner. You're returned to your own account.
Anything you do while impersonating — applying for leave, approving a request, editing a profile — is done as that employee. Use impersonation to look, not to act on someone's behalf.
If you see User impersonation is not configured on this server, contact Intelliob support to enable it.