Refund & Cancellation Policy

This policy applies to all paid subscriptions, add-ons, user licences, and implementation services purchased from Intelliob Technologies Private Limited (“Intelliob”, “we”, “us”) through https://intelliob.com/ and its related mobile site and applications (the “Platform”).

Our products are delivered digitally as cloud software. Accordingly, references in this policy to “orders” and “products” mean subscription orders and the software services activated against them. This policy should be read together with our Terms of Service, Return & Exchange Policy, and Shipping & Delivery Policy.

• Cancellation window: Cancellations will only be considered if the request is made within 7 days of placing the order.
• After provisioning has begun: Cancellation requests may not be entertained if the order has already been communicated to the relevant merchant or implementation partner listed on the Platform and they have begun provisioning, or if the subscription has already been activated and substantially used.
• Stopping auto-renewal: Separately from the above, you may switch off automatic renewal at any time from your account dashboard or by writing to us. Doing so prevents future charges; your access continues until the end of the billing cycle already paid for.
• Free trial: If you cancel during a free trial, no charge is raised and nothing needs to be refunded.

You are eligible to request a refund where:

• The request is raised within 7 days of the date of purchase or payment.
• The subscription was charged in error, charged twice, or charged after a valid cancellation was recorded.
• The service could not be activated or delivered to you for reasons attributable to Intelliob.
• A defect in the software materially prevents the use of the subscribed module and our team is unable to resolve it within a reasonable period.

If you feel that the product or service received is not as described on the Platform or is not as per your expectations, you must bring it to the notice of our customer service team within 7 days of receiving access. The customer service team, after looking into your complaint, will take an appropriate decision.

Certain categories of products and services are exempt from cancellation or refund. Where applicable, these are identified to you at the time of purchase. These typically include:

• One-time onboarding, data migration, customisation, and training services that have already been performed.
• Third-party pass-through charges such as e-invoicing credits, SMS or WhatsApp bundles, e-signature credits, and digital signature certificates, once consumed or issued.
• Subscription periods that have already elapsed and been used.
• Renewal charges for a plan you continued to use beyond the 7-day window.
• Discounted, promotional, or specially negotiated purchases where the offer terms expressly state that the sale is final.

In case of receipt of a defective, corrupted, or incorrectly provisioned subscription, please report it to our customer service team within 7 days of receipt. The request will be entertained once Intelliob, or the merchant listed on the Platform, has checked and determined the same at its own end.

Where the issue can be resolved by re-provisioning, restoring from backup, or issuing a corrected licence, we will do so at no additional cost. Where it cannot, a refund or a credit note will be issued in line with Section 3.

Manufacturer or third-party warranties: In case of complaints regarding products or hardware supplied with a warranty from the manufacturer (for example, biometric attendance devices sold alongside TimeMate), please refer the issue to the manufacturer directly, as their warranty terms will apply.

If you purchased an Intelliob subscription through an authorised reseller, implementation partner, or an app marketplace rather than directly on our Platform, the refund and cancellation terms of that seller govern the transaction. Please raise your request with them in the first instance; we will assist with verification where required.

In case of any refunds approved by Intelliob Technologies Private Limited, it will take 15 days for the refund to be processed to you.

• Refunds are credited to the original payment method and payment instrument used for the transaction. We do not issue refunds to a different account or instrument.
• The time taken for the amount to reflect in your account thereafter depends on your bank, card issuer, or UPI provider and is outside our control.
• Payment gateway charges, convenience fees, and applicable taxes already remitted to the government may be deducted from the refunded amount where permitted by law.
• Where a tax invoice has already been issued, a corresponding credit note will be raised in accordance with GST rules.
• Upon a refund being processed, the associated subscription, user licences, and add-ons are deactivated.

To cancel an order or request a refund, write to our customer service team with your registered email address, order or invoice number, and a short description of the issue.