Shipping & Delivery Policy

Intelliob Technologies Private Limited (“Platform Owner”, “we”, “us”) supplies Software-as-a-Service products — MoneyFacts, PayCare, Accord, TimeMate, and BillGini. These are delivered electronically over the internet. There is no physical shipment for a standard subscription order, and no courier is involved.

In limited cases we may ship a physical item alongside a subscription — for example a biometric attendance device, a printed invoice or agreement, or promotional material. Sections 4 to 6 of this policy apply to those shipments.

• Standard subscriptions: Your account and licences are provisioned automatically as soon as the payment gateway confirms your payment — typically within a few minutes.
• Where confirmation is delayed: If a bank or gateway confirmation is delayed, activation follows once the payment is verified. Orders are in all cases delivered within 7 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation.
• Implementation and onboarding: Where your purchase includes data migration, configuration, or training, those services are scheduled with you separately and delivered on the timeline agreed at the time of order confirmation.
• Access: Delivery is complete when the subscription is active and accessible using your registered login credentials at the applicable product URL.

Delivery of our services will be confirmed on your email ID as specified at the time of registration. This confirmation email contains your order reference, the plan and licences activated, the applicable subscription period, and your tax invoice.

Please ensure the email address on your account is accurate and monitored. We are not responsible for non-receipt of the confirmation where the registered email address is incorrect, full, or filtering our messages as spam.

Where a physical item forms part of your order, the orders for the user are shipped through registered domestic courier companies and/or speed post only.

Orders are shipped within 7 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company or post office norms.

Tracking details, where the carrier provides them, are shared on your registered email address once the shipment is dispatched.

Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please verify the address, PIN code, and contact number before completing your order; we cannot redirect a shipment once it has been handed to the carrier.

Platform Owner shall not be liable for any delay in delivery by the courier company or postal authority. Our responsibility is limited to dispatching the shipment within the timeline stated in Section 4.

Delivery timelines may also be affected by events outside our reasonable control, including natural events, strikes, transport disruption, regulatory restrictions, or other force majeure events.

Digital delivery of cloud subscriptions carries no shipping charge.

If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case may be) on a physical shipment, the same is not refundable. Any such charge is displayed at checkout before you confirm payment.

Our products and services are offered for use in India, and your data is primarily stored and processed in India. Physical shipments are made to addresses within India only.

Cloud subscriptions can be accessed from anywhere with an internet connection, but the contract, pricing, taxation, and support are governed by Indian law as set out in our Terms of Service.

If your subscription has not been activated, or a shipment has not reached you within the stated timeline, contact our customer service team with your order or invoice number.