# User impersonation

> Sign in as an employee to see the portal exactly as they do — useful for support and troubleshooting.

Source: https://intelliob.com/docs/accord/ehr-portal-management/user-impersonation

When an employee reports a problem ("I can't see the Loan card", "my approver is wrong"), **User Impersonation** lets you sign in as them and see exactly what they see. Your own session is saved and restored when you finish.

Open **eHR Portal Management → Configure General Settings → User Impersonation**.

![User Impersonation](https://intelliob.com/docs-assets/accord/ehr-portal-management/06-user-impersonation.webp)
*User Impersonation*

## Sign in as an employee

1. **Confirm it's you** — Re-enter your own account password and select **CONTINUE**.
2. **Find the employee** — Under **Search Options**, search by name or login and choose a **Status** filter (**All**, **Active** or **Inactive**).
3. **Sign in as them** — Select **Sign in as user** on their row, then confirm in **Sign in as this user?**

A banner reads **You are impersonating** *name* for as long as you're signed in as them.

## Stop impersonating

Select **Exit Impersonation** in the banner. You're returned to your own account.

> **Warning:** Anything you do while impersonating — applying for leave, approving a request, editing a profile — is done as that employee. Use impersonation to look, not to act on someone's behalf.

> **Note:** If you see *User impersonation is not configured on this server*, contact Intelliob support to enable it.